FAQ

Q:What do the Gamer lenses do?

A:Have you ever had eyestrain or fatigue after staring at a TV screen or computer monitor for along time? Its because digital devices emit a harmful blue light that can cause damage to your retinas. Our Gamer lenses will block the blue light and help reduce eyestrain and fatigue.
Q:What materials are the prescription lenses made out of?
A:Our prescription lenses are made from a polycarbonate material and is up to 10x stronger than standard quality lenses.
Q:How do I add on Anti-Reflective and Anti-Scratch to my glasses?
A:All of our prescription lenses come with Anti-Reflective and Anti-Scratch included. We want you to have the best eyeglasses available.
Q:What is Pupillary Distance (PD)?
A:Your PD is the measurement in millimeters of the distance between your pupils. This measurement is for the optical lab to align your prescription perfectly for your eyes.

Q:When can I get the confirmation email?

A:Comfirmation email will be sent within 24 hours.

Q:How long will be the parcel arrived our country?

A:After we ship it ,Ordinary the parcel will be delivered in 10-15 workdays during all the post process. Well, due to unforeseen circumstances, the time will be last a little longer. Please understand.

Q:How to track my order?

A:You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.

Q:How do I can change my order or cancel my order?

A:When we received your payment, we will deal with your order within 2 days. So if you real want to change it or cancel it, we hope you can tell us within 1 days. Because if we ship it out , it is difficult to stop the parcel for you. So we hope you can understand.

Q:How do I can return the items to your company?

A:If the product's quality has no problem, we can't accept you return it.If there's a few problems of goods (for example, the stain or the line did not cut off clearly), we hope you can wash it or clean it,then we will give our guest appropriate compensation. If the size is small for you , or when you received your item, you find you don't like it and so on, these problem we don't accept .So hope you can understand us.

Q:How many payment method do you accept?

A:Goods can only pay by credit card (Visa/MasterCard).

Q:Why do you charge my card more than your product price?

A:We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand.

Q:How can I get to know the status or the information about my order from you?

A:We will send tracking number and order information to the email address you left for your order. Make sure that you have left the most frequently used email address for your order and check it if you want to track your order.